Shipping Policy

Please allow 3–5 business days for Dominexa to process your order. After it ships, delivery may take up to 5 additional business days. Business days are Monday through Friday, excluding holidays. Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipping address and contact information

Please check your shipping address and contact information before placing your order. If you notice an error, email info@dominexa.com as soon as possible. We may be unable to change an order once it has been processed or shipped.

We’ll email tracking information to the address used at checkout when your order ships.

Delays and items out of stock

If we cannot ship your order within the stated processing time, we’ll contact you with an updated shipping date and your options, including cancellation and a refund for items that have not shipped. If part of your order is available, we may offer to ship it separately at no additional shipping charge.

International orders and customs

Customers are responsible for any applicable import duties, taxes, customs charges, or brokerage fees charged by the destination country. These charges are separate from the amount paid at checkout unless otherwise stated there. Customs processing may delay delivery.

Incorrect addresses and returned packages

If a package is returned because the shipping address provided at checkout was incorrect or incomplete, please contact us. We can discuss reshipping it to a corrected address; additional shipping charges may apply. We’ll let you know your options before taking action.

Lost, missing, or damaged orders

If tracking shows a package as delivered but you cannot find it, please check around the delivery location and contact the carrier. You can also email us at info@dominexa.com with your order number so we can review the shipment.

Please inspect your order when it arrives. If a product is missing or damaged, email us promptly with your order number and photos of the item and packaging. We’ll review the issue and help resolve it.

Cancellations, returns, and exchanges

To request a cancellation, email info@dominexa.com as soon as possible. We can cancel an order if it has not yet been processed for shipment. Once an order has shipped, we do not accept returns or exchanges for a change of mind. If your order arrives damaged, contains the wrong item, or has another problem, contact us so we can review it.