Thank you for supporting Dominexa. Please review your order, shipping address, and any discount code before completing checkout.
Cancellations and order changes
If you need to cancel an order or correct your shipping address or email address, contact us at info@dominexa.com as soon as possible. We can make changes or cancel an order only if it has not yet been processed for shipment. Once an order has shipped, it cannot be canceled.
Returns, exchanges, and refunds
We do not accept returns or exchanges for a change of mind once an order has shipped. If we cannot ship your order within the stated timeframe, we’ll contact you with an updated date and your cancellation and refund options. Damaged, defective, incorrect, or missing items are handled as described below.
Damaged, defective, incorrect, or missing items
Please inspect your order when it arrives. If something is damaged, defective, incorrect, or missing, email info@dominexa.com with your order number, a description of the issue, and photos of the item and packaging when applicable. We’ll review it and arrange an appropriate resolution. Please wait for our instructions before sending an item back.
Discounts and promotions
Discount codes must be entered at checkout while the promotion is active. We cannot apply a discount retroactively to an order placed before a promotion begins or after it ends. If a code was active when you ordered but did not work, contact us so we can review it.